Connectwise Automate Support

| Tool | Path | What It Does | |------|------|---------------| | | Right-click agent → Diagnostics → Health Check | Tests comms, service status, last check-in | | Database Analyzer | System → Database → Analyze | Finds corrupt tables or missing indexes | | Log Viewer | Help → Log Viewer | Central view of server & agent logs | | SQL Query Analyzer | System → SQL Query (with caution) | Run SELECT * FROM v_agents WHERE LastCheckIn < NOW() - INTERVAL 1 DAY |

If official support wait times are impacting SLAs, consider third-party vendors who specialize in ConnectWise Automate optimization (e.g., ). connectwise automate support

ConnectWise Automate is not a "set it and forget it" tool. It requires a dedicated administrator. | Tool | Path | What It Does

The benefits of ConnectWise Automate support are numerous. Here are some of the key advantages: The benefits of ConnectWise Automate support are numerous

| Symptom | Likely Cause | Quick Fix | |---------|--------------|------------| | Agent shows offline but device is on | Communication failure | Run LTAgent.exe /repair from command line as admin | | Agent won't install | Firewall blocking ports (TCP 443, 3306) | Whitelist your Automate server's IP & FQDN | | High CPU usage by LTAgent | Stuck script or patch scan | Restart LTAgent service; check script logs |

ConnectWise University contains exhaustive step-by-step guides, video tutorials, and best-practice blueprints for every module in Automate. Self-Service and Troubleshooting Basics