Filecatalyst Errors !!top!! ⇒ <REAL>

: Check the user or group permissions in the FileCatalyst Server. Ensure the account is enabled and has read/write access to the specific home directory.

grep "ERROR" fcserver.log grep "AUTH_FAILED" fcserver.log grep "LOSS" fcserver.log

| Error Type | Escalate To | Required Data | |------------|-------------|----------------| | All | FileCatalyst Support | Full logs (server + client), network topology diagram, timestamp of failure | | Authentication | Security Team | Certificate chain, PSK generation method | | Packet loss | Network Team | Switch interface error counters, QoS policy | filecatalyst errors

A post-processing script (e.g., moving a file after upload) fails to trigger. Root Causes:

: Often triggered by illegal characters in metadata. : Check the user or group permissions in

For users utilizing FileCatalyst Workflow or integrating with scripts:

: Check your IP Masquerade settings in the Server Remote Admin if the server is behind a NAT. 2. Transfer Failures and Permission Issues Root Causes: : Often triggered by illegal characters

: Ensure Port 21 (TCP) for control and the Port Range 8000-8999 (TCP/UDP) are open on both the client and server firewalls.

: Located in C:\Program Files\FileCatalyst [Product]\logs .

: Located in /Users/USERNAME/Library/Application Support/FileCatalyst/[Product]/logs .