If you previously blocked the inmate (e.g., by dialing *60 or using a provider’s “block” feature):
Many systems require users to "validate" their phone number before they can receive calls. This usually involves receiving an automated call or text from the provider and entering a PIN. If you have recently changed your number or switched carriers, you may need to re-validate your number through the provider’s app or website.
If you blocked a number in error, please contact ICS Customer Service via phone or email at 888.506. 8407 or Customer@icsolutions. Illinois Department of Corrections (IDOC) (.gov) how to unblock inmate calls
Inmate communication is heavily regulated, and calls can be blocked for reasons ranging from simple billing issues to accidental button presses. Unblocking these calls usually requires coordination between your phone settings, the facility's designated service provider, and sometimes the correctional facility itself. 1. Identify Why the Call is Blocked
Before attempting to unblock, determine the cause. Common reasons include: If you previously blocked the inmate (e
Inmates cannot receive incoming calls. You must work through the facility’s contracted phone service provider (e.g., GTL / ViaPath, Securus, IC Solutions).
If the block was initiated through the facility's system (e.g., you pressed a number to block future calls), you must contact that specific provider's customer service or use their online portal to remove it. : If you blocked a number in error, please
Your smartphone or carrier is flagging the call as "Spam" or "Unknown".