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When downloading software for biometric devices, keep these security tips in mind:
# List connected devices MorphoCLI.exe /list morpho device download
A command prompt window will appear. Do not close it; it will disappear automatically once the installation is finished. When downloading software for biometric devices, keep these
| Problem | Likely Cause | Solution | |---------|--------------|----------| | Device not detected | Missing driver or USB port fault | Reinstall driver; try different port; use powered USB hub | | Download stops mid-way | Cable loose or power saving | Replace cable; disable USB selective suspend | | Corrupted fingerprint images | Interrupted transfer or incompatible format | Re-download; ensure matching image format (WSQ requires specific library) | | "Access denied" error | Device locked by another process | Close all other Morpho software; reboot device | | Data mismatch (fewer records) | Filter applied unintentionally | Clear date/status filters; use "Download All" | | MorphoTablet not syncing | Wrong connection mode or debug off | Enable MTP or PTP mode; toggle USB debugging | If you are using an older device on
Modern Morpho devices require a security certificate to operate. If you are using an older device on a new PC, it may fail to open.
: Access the IDEMIA Biometric Devices Portal for the latest official firmware and USB drivers.
: The newer, high-security standard (e.g., MSO 1300 E3 L1). L0 Devices : Older models (e.g., MSO 1300 E2). Where to Download
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