October 26, 2023 Subject: Procedures for Resetting and Managing Accu-Chek Active Settings

| User Goal | Action Required | | :--- | :--- | | | Perform Memory Clearing (Procedure A). | | "The time/date is wrong." | Perform Settings Adjustment (Procedure B). | | "The screen is frozen." | Perform Battery Removal (Procedure 6). | | "I want to wipe everything (Total Reset)." | Combine Procedure A AND Procedure B . |

: Open the battery compartment on the back of the meter.

This report is for informational purposes. Always consult the official Accu-Chek Active User Manual or a healthcare professional if the device appears damaged or provides inconsistent error messages.

If the goal is to reset the device to hand it over to a new user or to clear old erroneous data, the memory must be cleared.