Nequi uses biometric authentication to provide secure, passwordless access to its digital wallet app. It was the first financial institution in Colombia to implement this feature in live production. Core Biometric Features
Nequi uses biometrics to ensure that your account is secure and that only you can access your money. This technology uses your unique physical traits—like your face or your fingerprint—to verify your identity. What are Nequi Biometrics? Nequi offers two main types of biometric security to replace or supplement your traditional 4-digit PIN: Facial Recognition: Uses your phone's camera to scan your face. It is required for "Face-to-Pay" features and for recovering your account if you change devices. Fingerprint (Touch ID/Sensor): Uses the fingerprint scanner on your smartphone to log in quickly without typing a code. Why should you use them? Enhanced Security: It is much harder to fake a face or a fingerprint than it is to guess a PIN. Speed: You can enter the app or authorize a transaction in seconds. Convenience: You don't have to worry about forgetting your password or someone seeing you type it in public. How to enable Biometrics in Nequi Open the
Some of the benefits of using biometrics in Nequi include: nequi biometrics
To enable these features, you must first configure the biometric sensor (Face ID or Fingerprint) in your phone's system settings. Open the and log in with your credentials. Tap on your Profile Photo/Name . Go to Settings (Ajustes) > Security (Seguridad).
: Fast access to the wallet without entering a PIN or password. This technology uses your unique physical traits—like your
Nequi is clear that biometric data is highly sensitive. The company states that this data is (in the phone's secure enclave) or hashed on secure servers, never as raw images. However, concerns remain:
This is the most common requirement, used during the initial signup, when changing devices, or when performing "critical transactions". It includes liveness detection to prevent spoofing with photos or videos. It is required for "Face-to-Pay" features and for
Nequi has established itself as a leader in digital banking in Colombia by becoming the first financial institution in the country to implement a comprehensive . This technology is not just a convenience feature but a core security mandate designed to protect users' funds and verify identities in a digital-first environment. Types of Biometrics in Nequi
Biometrics serve as a "digital key" that cannot be easily lost or stolen like a password. Nequi specifically triggers biometric verification for: Blog Nequi | La seguridad en Nequi