The service provider (either Globalscape directly or an authorized partner) manages the underlying OS, database, and EFT application stack. This includes:
A national retailer with 300+ stores used EFT to consolidate daily sales logs from store controllers. They self-managed for two years. After a missed SSL renewal caused a three-day outage during holiday peak, they switched to Globalscape Managed Services. Within six months: globalscape managed services
Always review the in the statement of work. The best engagements clearly delineate: “Globalscape does X; Customer does Y.” The service provider (either Globalscape directly or an
Globalscape Managed Services is not for every shop. If you have a dedicated MFT administrator with deep Globalscape experience and a low tolerance for outsourcing, self-management remains viable. self-management remains viable.
