Grafana Enterprise Support Online

: Enterprise licenses ensure that deployed versions receive ongoing bug fixes and security updates for an extended period.

| Feature | Community Edition | Enterprise Support | | :--- | :--- | :--- | | | Best effort (GitHub/Community) | 24/5 or 24/7 with 30-min critical P1 response | | Update Backports | User must upgrade major versions | Critical security patches backported to older stable versions | | Private Plugins | Not available | Verified, private data source plugins (SAP, Oracle, etc.) | | License Compliance | Self-managed | Audit protection & indemnification | | Training | Self-taught | Official on-demand & instructor-led sessions | grafana enterprise support

Table_title: Features comparison: Security and authentication Table_content: header: | | Grafana open source | Grafana Enterprise ... Grafana Labs Grafana Labs Technical Support Grafana Labs is dedicated to providing world-class support to all of our customers. Our Technical Support teams play a crucial rol... Grafana Labs Grafana Enterprise | Observability product overview Enterprise support * 2-hour critical response for emergency inquiries. Emergency inquiries are defined as software deficiencies th... Grafana Labs 7 sites Grafana Enterprise | Security, Plugins, and Support Table_title: Features comparison: Training and pro services Table_content: header: | | Grafana Enterprise | row: | : Unlimited exp... Grafana Labs How We Differentiate Grafana Enterprise from Open Source ... Sep 5, 2019 — : Enterprise licenses ensure that deployed versions receive

Unlike basic community assistance, Grafana Enterprise Support offers a legally binding, SLA-backed framework: Our Technical Support teams play a crucial rol

Many organizations have benefited from Grafana Enterprise Support, including:

Customers gain access to the same engineers who maintain core projects like Prometheus and Loki. Enterprise-Only Capabilities

: Support is available around the clock with experts located in APAC, EMEA, and AMER regions.