Uninstall the old driver first, restart, and then install the new one. 3. Check for Firmware Updates
If you recently added more RAM, changed your network card, or plugged into a new docking station, the software might think you’ve moved the license to a different machine. If you are using a laptop with a docking station, try launching the software while undocked to see if that clears the conflict.
Most vendors can "remote update" a dongle by sending you a specific license file (.v2c or .WibuCmRa), which might fix the mismatch without needing a physical replacement.
Identify your dongle brand (usually printed on the side, e.g., ). the hardware information does not match with your dongle
Go to the manufacturer’s official website and download the latest or License Manager .
Note: Be careful here; some updates require a specific file provided by your software vendor. 4. Disable Antivirus Interference
How to Fix "The Hardware Information Does Not Match with Your Dongle" Error Uninstall the old driver first, restart, and then
If you have ever used an emulator or a "crack" for other software on that machine, leftover registry keys might be interfering with your legitimate hardware.
Open the (e.g., Sentinel Admin Control Center or CodeMeter WebAdmin).
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