Download Gotoassist Expert [new] -
There are two main ways to access the software, depending on how your account is set up:
: Navigate to the official download page at fastsupport.com/download/repDownload or log in to your account at up.gotoassist.com .
Handle up to 8 live support sessions simultaneously. download gotoassist expert
This is the standard method for most modern users. You do not typically need to visit a separate "downloads page" to get the expert console.
GoTo Resolve is the newer, all-in-one platform that includes GoToAssist’s remote support features plus RMM (Remote Monitoring and Management) and ticketing. There are two main ways to access the
If you are an existing GoToAssist customer, you may still have access to the classic Expert console. However, you will likely see prompts to migrate to GoTo Resolve for a more modern feature set.
GoTo (the parent company) has been transitioning its flagship remote support product. GoTo Resolve is the next generation of GoToAssist. If you are signing up for a new account, you will likely be using GoTo Resolve. You do not typically need to visit a
: Host live sessions where you can view and control a customer's screen with their permission.
Access servers or office PCs even when no one is there to grant permission.