She opened the IT portal. There it was. The solution and the problem, bundled into one hyperlink.

“Your session has timed out. Please re-authenticate.”

“Network connection interrupted. Big-IP Edge Client will attempt to reconnect.”

If you experience "Permission Denied" errors, try running the client as an Administrator or contact your IT help desk to ensure your device meets the organization's security posture (antivirus/firewall checks). BIG-IP Edge Client for Windows - My F5

If prompted, enter the Server Address (FQDN) provided by your IT team.

She entered her password again. Her RSA token code. The six digits that changed every minute, mocking her existence. Click. Spin. Green.

The icon in the system tray spun. Orange. Then yellow. Then a sickly, pulsating green.

This method involves logging into the organization's VPN web portal.